Refund & Cancellation Policy
Consumer Web App: 100% Free ForeverZero Fees
Fitmango’s conversational AI food logging, monthly calorie analytics, and personalized diet charts are completely free for individual users. We do not require credit card details, trial subscriptions, or periodic renewals. Consequently, no refund requests apply to consumer accounts because no financial payments are ever collected.
This Refund & Cancellation Policy sets forth the terms governing commercial SaaS contracts, gym software deployments, and digital services operated by Fitmango Technologies, Inc. ("Fitmango", "we", "us", or "our").
1. B2B Gym Operating System SaaS Subscriptions
For commercial gym operators, health clubs, and independent personal trainers utilizing our B2B Member Retention Operating System, subscription plans are billed on either a monthly or discounted annual schedule as specified in your Service Order Agreement.
Monthly SaaS Subscriptions
Monthly subscriptions can be cancelled at any time by sending written notice to info@fitmango.co.in at least five (5) business days prior to the next billing cycle date. Access remains active through the end of the paid billing month. No partial mid-month refunds are provided.
Annual Enterprise Subscriptions & 14-Day Guarantee
Gyms enrolled in annual agreements may request a full refund within the first 14 calendar days of contract execution if the platform does not meet facility integration requirements. After 14 days, annual plans are non-refundable, but facilities may transfer software licenses to new locations upon approval.
2. Custom White-Glove Onboarding & Migration Services
Fees associated with bespoke custom database migrations (e.g., migrating member attendance and dietary records from legacy CRM tools) or white-label mobile app compilations represent dedicated engineering hours. Once onboarding setup or developer hours have commenced, setup fees are strictly non-refundable.
3. Cancellation Procedure
To initiate a cancellation of your gym subscription:
- Submit an email from your authorized administrative account to info@fitmango.co.in with the subject line "Subscription Cancellation Request - [Facility Name]".
- Include your facility ID, billing contact details, and the effective termination date requested.
- Our finance and client success team will process the request and confirm termination within 2 business days.
- You will receive a confirmation receipt and a 30-day grace period to export all historical member nutrition logs and reports in CSV/JSON format.
4. Chargebacks & Dispute Resolution
We pride ourselves on transparent, fair billing. If you believe your facility has been billed in error, please contact our support team at info@fitmango.co.in before initiating a bank chargeback. We resolve verified billing discrepancies within 7 business days and issue direct credits to your payment method.
5. Contact Support & Billing Desk
Fitmango Billing & Subscription Operations
Email: info@fitmango.co.in
Response Window: Within 24 business hours